Warranties and Limits of Liability

What we promise about the software, what we do not, and the ceiling on what we can owe.

What we promise about the software, what we do not, and the ceiling on what we can owe.

A ready-made product, not bespoke development

Inno Source ERP is a ready-made software product, supplied in its available state with its published features.

This agreement is a subscription to that product together with services to configure, implement and train on it. It is NOT a contract to develop software to order.

Everything in this document follows from that characterisation. The customer confirms that it inspected the system and reviewed its features and modules before contracting, that it found it suitable for its activity, and that it did not contract in reliance on any promise or verbal representation outside the written agreement and its appendices.

Fitness for purpose

We give no warranty, express or implied, that the system is fit for a particular purpose that was not stated in writing in the agreed scope of supply.

The agreed scope is what is recorded in the subscription contract and its appendices: the modules included, the branches and users covered, the integrations included, and — for the counting unit — the products, lines and cameras recorded at setup.

Anything not recorded there is outside the scope. It is not refused; it is a change request, priced separately.

Error-free operation is not promised

We do not warrant that operation of the system will be free of any error or interruption. No software of this size is, and a promise to the contrary would not be honest.

What we do commit to is real and is the commitment worth having: we fix defects in the system, and updates during the subscription include defect fixes and the general improvements released in that period.

We may develop the system, change its interfaces, improve its mechanisms and discontinue features that are no longer supported, provided this does not remove a core contracted function from the agreed scope.

The data you enter, and the decisions you take

We are not responsible for the accuracy of data entered by the customer.

We are not responsible for the decisions, actions or obligations the customer builds on the system's outputs, its reports or its counting figures.

A counting figure in particular is an OBSERVATION, not a measurement: it is what a camera saw, in the conditions that existed, during the periods it was running. Where a figure is used to calculate piece-rate pay, per-unit billing, stock adjustments or a claim, the responsibility for confirming it is the customer's, and the system records whether a person confirmed it.

Your legal, tax and labour obligations

We are not responsible for the customer's tax, accounting, labour or regulatory obligations.

The system is a tool that assists. The customer remains responsible for the correctness of the returns, documents and declarations it issues through it, for their conformity with the law and with its own records, and for obtaining the credentials and certificates required from official authorities.

The system is not a substitute for the customer's statutory books, and the customer remains obliged to keep its own source documents and backups of them.

External services and devices

We are not responsible for external services, platforms or devices, nor for changes in their terms, prices or availability, nor for their ceasing to operate.

These include: government platforms such as electronic invoicing; payment gateways; telecommunications and internet providers; artificial-intelligence providers; messaging applications; and attendance devices, scales, cameras and printers.

Where such a service changes in a way that requires work on our side to keep an integration functioning, that work is a change request and is priced separately.

Your own infrastructure

We are not responsible for faults in the customer's internet, electricity, devices or network, nor for misuse of the system, nor for interference in it by the customer or a third party.

For the counting unit specifically, our obligation is limited to the software and the AI models and their configuration. It does not extend to supplying, installing or maintaining cameras, devices, network, electricity or mounting brackets, all of which are the customer's responsibility and at the customer's expense.

The liability cap

Our total liability to the customer, for any claim or claims whatever their cause or legal basis, shall not exceed the total subscription value actually paid by the customer during the three (3) months immediately preceding the event giving rise to the claim.

This is a final agreed ceiling between the parties. It applies in aggregate and not per claim, and it applies whether the claim is framed in contract, in tort or otherwise.

The figure is stated precisely rather than as a general limitation, because a cap expressed vaguely is a cap that gets litigated.

Indirect losses

We are not liable in any event for indirect, consequential or contingent loss.

Without limiting that, this expressly includes: lost profit; interruption of the customer's business; loss of customers or of reputation; government fines; differences in counting or in stocktaking; and loss of data attributable to the customer or to a third party.

The categories are named rather than left general because these are the losses that actually arise in this business, and a general exclusion invites an argument about whether a particular loss was covered.

What the cap does not cover

The limits of liability above do not apply to the customer's financial obligations, which remain due in full.

This is stated because a liability cap left unqualified reads as a ceiling on both sides — it is not. The cap limits what we can owe the customer. It does not limit what the customer owes us for the service supplied.

Nor do these limits exclude any liability that cannot lawfully be excluded under Egyptian law.

Language and the governing text

These terms were drafted in Arabic. The Arabic text is the authentic and governing version. The English version is provided as a convenience translation, and where the two differ in meaning the Arabic text alone applies.