Inno Counter — Terms of Use

What camera counting is, what it is trained on, what accuracy means, and what changes require new training.

What camera counting is, what it is trained on, what accuracy means, and what changes require new training.

What the counter is

Inno Counter is a program that watches a production line through a camera and counts units of a product crossing a line or entering a zone that you defined.

It works by running an AI model trained on a SPECIFIC product, seen by a SPECIFIC camera, mounted at a SPECIFIC angle and height, under SPECIFIC lighting, against a SPECIFIC background, on a line running at a SPECIFIC speed, with the units presented in a SPECIFIC way.

Every provision in this document follows from that word. A model is not a general ability to count things; it is an ability to count THAT thing in THOSE conditions.

These terms are special provisions for the counting unit. Where they conflict with a general term elsewhere in our terms of service, these prevail.

What the model covers

The model delivered to you serves only the products, production lines and cameras recorded when it was set up, and only in the number recorded in your agreement.

Its effect does not extend to anything else in any circumstance.

Any product not recorded at setup is not covered by the model and not covered by the accuracy figure.

Also expressly excluded: detecting defects, quality, weight or dimensions; face recognition, attendance or behaviour analysis; and any integration with a system or device not recorded in the agreement. Each of those is a separate feature that is separately contracted.

It counts what the camera sees

Counting happens on what the camera actually sees inside its field of view, during the periods it is running.

Nothing is counted that passes outside the field of view. Nothing is counted while the camera, the network, the electricity or the PC is down.

This is the most common source of a disagreement about a counting figure, so it is stated before anything about accuracy: a difference between the count and reality is very often a difference between what was produced and what was VISIBLE.

The system records stream interruptions and the frame rate the camera actually achieved, so a period of poor visibility can be identified rather than guessed at.

Accuracy is a measured target, not a guarantee

The target accuracy recorded in your agreement is a statistical, approximate figure. It is not a guarantee of absolute accuracy and it is not an obligation as to result.

It is measured by a parallel MANUAL count over an agreed sample — a number of units, or a period of continuous running — in the conditions recorded at setup. The percentage is the system count divided by the manual count, and the result is recorded in the phase acceptance minute.

Reaching the target figure, or coming within the agreed tolerance of it, discharges the obligation.

A later difference measured in DIFFERENT conditions gives rise to no liability. A difference between the count and a physical stocktake is not by itself a defect in the service, unless it is shown to fall outside the accepted limits in the same conditions recorded at setup and with no change made by you.

It does not replace a stocktake or a human sign-off

Camera counting is an aid to management and follow-up. It is not a substitute for a physical stocktake and it is not a substitute for a person accepting the quantity.

You remain solely responsible for reviewing and approving the quantities declared as production and for recording them in your books.

This is how the system works, not merely how the contract reads: closing a production run requires a declared quantity entered by a person, and the camera figure is offered on that screen as a suggestion which that person may accept or override.

Automatic declaration, and our warning about it

The system contains an optional feature that declares the camera's figure as the produced quantity automatically, without a person confirming it.

It is OFF by default. Switching it on is your decision and is at your sole responsibility.

WE WARN YOU EXPRESSLY — here, and permanently on the settings screen where the decision is made — NOT to use it where the counts drive piece-rate pay or per-unit billing. In those cases a figure nobody confirmed becomes money somebody is paid or charged, and there is no person to ask about it afterwards.

Every run declared this way is marked AUTOMATIC in the system, with no confirming name against it, and that marking is visible on the production screen and in the reports. Enabling the feature records who enabled it and when.

We accept no responsibility for any financial, accounting, tax, contractual or employment consequence built on an automatically declared figure.

What requires new training and a separate fee

You acknowledge and expressly accept that each of the following is work outside the scope of the subscription and outside technical support, and is carried out only under an approved change request and a separate quotation:

a new product not recorded at setup, or a different shape, size, weight, colour or packaging of an existing one;

any change to an existing product that alters its appearance to the camera — a changed recipe, shade, final form, wrapper or label;

any additional camera, production line, machine, site, branch or factory;

changing the camera's position, angle, height, lens or resolution, or replacing it with a different type or model;

changing the lighting, the background, the colour or type of the belt or table, the line speed, the density of the product, or how closely the units touch;

changing how the product is presented (singly, on trays, in bags or cartons, stacked), or changing the counting method (crossing line or detection zone) or its position;

a request to raise the accuracy above the figure accepted at setup;

any retraining, tuning or improvement of the model after acceptance, whatever the reason — unless it is shown to be due to a technical fault on our side in the same recorded conditions with no change made by you;

replacing or upgrading your own hardware where that requires reinstallation or reconfiguration;

any new report, screen or integration relating to counting or its outputs that was not in the agreed scope.

This list matters more than any other in this document, because every item on it is something a factory does routinely without thinking of it as a change. A new wrapper is a new product to a camera.

None of these may be relied on to withhold or defer payment, to refuse to accept a phase, or to claim compensation.

What you must provide and keep stable

You provide, at your own expense, the cameras, the operating device, the network, the electricity and the mounting hardware, to the specifications recorded in your agreement, and you keep them stable and working.

You mount the camera at the accepted position and angle and DO NOT move it or change the lighting without notifying us in writing first. Moving a camera is the single most common way a working model stops working.

You provide enough samples and enough footage of the product in real operating conditions for us to train and tune the model. A shortfall or delay in that extends the phase by the equivalent period with no liability on us.

You provide a stable internet connection at the site so the unit can be monitored, updated and supported remotely, and safe site access for our team at the agreed times.

You do not tamper with the counting software, stop it, disable its automatic updates, or move it to machines other than those contracted for.

The device running the counter is dedicated to counting and is not loaded with other heavy work.

Who owns the model

The models, their weights, the training datasets, the processed images and the training and tuning tools are our exclusive property, even where they were trained wholly or partly on images or footage from your site or of your products.

You receive a non-exclusive, non-transferable licence, for the duration of the subscription only, to run the model inside the system and on the devices and cameras contracted for.

Both halves are stated because the second is what you are actually buying: a model trained on your product, running on your line, for as long as you subscribe.

You may not copy the model file, extract it, analyse it, run it outside the system or on devices not contracted for, or make it available to a third party. Doing so is a fundamental breach.

The product images and production data you enter into the system remain your property.

Images from your line

Images the model rejected are kept on the branch PC so they can be reviewed and used to correct the model, and a capped sample is uploaded for central review — at most one crop per camera every twenty seconds, above a minimum confidence, and at most sixty per camera per day.

There is no continuous recording and no retained continuous stream.

We may use the images and the derived metadata produced by operation to improve and develop our models and services, provided nothing that identifies you or discloses your trade secrets is revealed to a third party.

You may object to that use in writing, and we will stop it for your line.

The full detail of what is kept, where, and for how long is in the Inno Counter privacy notice.

It stops when the subscription stops

The counting unit stops working automatically when the subscription ends, is suspended, is terminated, or where payment is late.

That is not a breach on our part and gives rise to no compensation.

The licence check tolerates a device being offline for three (3) days before it stops, so a temporary loss of connectivity does not halt a shift. An explicit disable takes effect within about a minute.

That grace period is stated because an undocumented one looks like a fault, and because you should know how long a disconnected line will keep counting.

The programs installed at your premises — the counting program and the hardware agent — remain our property and are licensed for the duration of the subscription only. You undertake to allow their automatic update and not to disable it.

Removing the software

On the end of the contractual relationship you undertake to remove the counting program and the hardware agent from your devices, or to enable us to remove them.

You also undertake to return or destroy any copies or documents belonging to us.

Language and the governing text

These terms were drafted in Arabic. The Arabic text is the authentic and governing version. The English version is provided as a convenience translation, and where the two differ in meaning the Arabic text alone applies.